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FAQ

FAQ

How do I track my order ?
You can track your order with the shipping confirmation email you receive after your order is shipped, which contains a tracking number. You can track your package at www.UPS.com.

If you have additional questions, or need assistance, please contact us by phone 1-800-270-1685 (M-F 9am-5pm EST) or Email us and we will assist you !

How do I modify or cancel my order ?
Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. Please view our Return & Exchange policy for additional information.

What payment method can I use ?
We accept the following payment methods: Visa, Mastercard, American Express, Discover.

I forgot to apply my coupon.
Promotional discounts are to be applied at the time of order placement and cannot be applied when orders are already placed.

Is it safe to use my credit card on this website ?
Yes, the data is SSL-encrypted and PCI compliant with the PCI Data Security standards for all major credit cards. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Can I order over the phone instead ?
If you do not feel comfortable ordering online, please contact us by phone 1-800-270-1685 (M-F 9am-5pm EST) or  Email us and we will assist you !

How does the sizing work ?
Please refer to our Size Guide.